#1 [url]

28-Jul-09 10:07

I'm finding out that it's even harder to get folks to understand you when you want to make an ONLINE return. They love to sell you stuff and they know exactly what you're saying. But if you need to return something. all of a sudden they don't speak English or any other understandable language. All of a sudden they're all from Star Trek or something (which I never watched, so I'm not a trekkie or a borg or whatever they're called).

I'm having the worst time right now trying to return a perfume that I purchased online for my daughter's birthday. I started shopping early because it might take me a while to find what she wants. That's why I was asking earlier if anyone knew the name of a perfume that smells like cedar or redwood possibly mixed with juniper or pine scent. I ordered some stuff called Tea and Cedar. When they actually include the word Cedar in the name, I assume it's going to have SOME cedary-type undertones. Wrong. I couldn't have BEEN more wrong. The damn stuff smells like bug spray. It's mostly citronella. The place I ordered it from only offered their description of it's scent, no listing of ingredients. That should have been a red flag for me right away. When I called to tell them I was going to return it, they said they cannot take it back because it's been opened. I asked her how I would know if I liked it or not if I didn't open it? I sprayed one - ONE squirt out of it and now they don't want it back. They asked me if I would want used perfume. OMG. This is perfume, folks. I asked the lady I was talking to if she read all the books BEFORE she buys them? I don't have time to go running around town to sniff out perfume scents. They acted as though I should have known what every perfume in the world smells like before you purchase it. How crazy is that?

Their return policy clearly states that the only thing you cannot return is food items. Well, I wasn't planning to eat this junk and I don't think anyone else eats perfume either, at least not for long!

I contacted Amazon right away and they have written back saying they will refund my money, all but the shipping. I also informed Amazon that this company's policy states clearly that shipping on all items is $7.00 -- they charged me $9.99. We'll see what I actually get back on the deal. The box for this bottle of perfume is probably 2" X 4" ---- the box they shipped it in could have held a microwave oven. I don't understand why these places do that. Do they think we're all so stupid that we can't figure out that that's how they get by with charging exorbitant shipping rates? When the package came to the door, I told the UPS guy that there must be a mistake because I had ordered one small bottle of perfume. He laughed and said "yeah, that's probably what's in this huge box".

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Shoot for the Moon. Even if you miss, you'll land amongst the stars. - Anonymous